Return & Refund Policy

We want you to love your Fixly products. That’s why we offer free returns and a 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

If you are not satisfied with your order, you may request a return or refund within 30 days of delivery.

Free Returns

We offer free returns on eligible orders within 30 days of receiving your package.

Return Conditions

To be eligible for a return:

• The item must be returned within 30 days of delivery

• The item should be in acceptable condition

• Proof of purchase or order number is required

Refunds

Once your return is received and inspected, we will notify you regarding your refund approval.

Approved refunds will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@getfixly.ca with photos of the issue.

Contact

For return or refund assistance, email us at support@getfixly.ca.